21 February 2019 - The hotel complex Palmon Bay Hotel & Spa located in Igalo, Herceg Novi has earned a high 9.0 guest rating, out of a possible 10, for a complete service in 2018, which is why the Booking.com website awarded them with the Guest Review Award package.
This is a remarkable acknowledgment of the guests who evaluated the overall offer of the hotel as well as the services that the hotel offers outside the facility, which creates additional motivation for the hotel’s management. Last year's rating of the hotel on booking.com was 8.9 and the complex managed to raise that rank to 9.0, which is a great success for the entire Palmon Bay Hotel team.
The Guest Review Awards program is Booking.com’s annual appreciation program that recognizes partners for their top-notch hospitality according to review scores left by guests after their stay. To become a winner of the Guest Review Awards, properties need to meet special conditions in relations to review scores and the number of reviews.
The winners of Booking.com Awards receive their Guest Review Award package, which contains a letter of praise, a special certificate for positive guest reviews, and a window sticker which proves that numerous guests positively evaluated the facility.
According to the Executive Director of Palmon Bay Hotel and Spa, Bojan Ilić, the guests of the hotel are the heart of their business and making sure they have the best possible experience is what ultimately defines this facility. “Our main goal is for our guests to be satisfied, for them to leave the hotel with a smile and to raise this ranking even more in the future. In this facility, where guests are quite critical, such results point out that we are on the right track. Being harmonized with the standards and procedures and constant training of employees have all come to this result," Ilić explained for Radio Jadran.
He added that the management of the hotel constantly analyzes the guest ratings, trying to make the hotel feel like their home during their stays and to give each guest the same level of attention. “If the management does not pay attention to criticism, the service cannot be improved," Ilić assessed. The guests, according to him, are most appreciative of the staff, the property, the cleanliness, the comfort, the location, i.e. the value of everything for which they invested their money.
The hotel management is satisfied with the current visit, although the results can always be better, especially due to aggressive and intense campaigns and promotions at various fairs.
Palmon Bay Hotel & Spa is a modern hotel located in Igalo, Herceg Novi near the seashore. This luxurious hotel features 204 rooms and suites, private beach, Wellness and Spa Centre, lobby and pool bar, business centre and a la carte restaurant Olive Terrace located on the roof terrace. The management of the hotel has high expectations for the four-star Palmon Bay in 2019, and their predictions include improvements in the hotel’s general offer and an increase in the number of visits.
