In case of non-compliance with the liabilities defined by the Regulations on the minimum quality for delivery and supply of electrical energy and its general clauses, which define financial compensation, the consumers will be entitled to compensation.
“Suppose the outage of electricity is not removed within 24 hours, the consumer is entitled to financial compensation of 20 euro. The same financial compensation is projected when connected to the network for a consumer who was disconnected and is not completed within 20 hours”, RAE explained.
The condition for gaining the right to request the financial compensation is signing a contract with the supplier of electrical energy, which is preceded by a contract to connect with the Montenegrin electro-distributive system (CEDIS) or the Montenegrin electro-transmission system (CGES).
“The existing and new consumers, depending on the voltage they are connected to, will sign a contract on connection to the distributive, i.e. transmit system, followed by a contract for the supply of the electrical energy”, said RAE. If the citizens would like to sign a contract for connection and supply, they need to contact CEDIS and the Electro-company (EPCG) as the only suppliers for this category of buyers.
Those who sign the contract, in the case of non-rectification of an unannounced outage or a deviation of voltage in the deadline defined by the regulation, have the right to file a complaint to the supplier of the electrical energy with whom they signed the contract.
“After establishing the minimum quality non-compliance, due to the outage, deviation of voltage or other categories subject to the regulations, the supplier is obligated to realize the financial compensation to the buyer within 30 days," concluded RAE.
Text by Daily Newspaper, on March 26th, 2018, read more at CdM